100% Satisfaction Guaranteed. If for any reason you’re not completely satisfied, please contact us. Because we ship orders out so fast, we can only accept same-day order cancellations before 4pm CST. Same-day cancellations before 4pm are subject to a 5% restocking fee, which will be deducted from the refund price.
We will gladly accept any complete (i.e. un-cut) and re-sellable rolls of foil or tape within 30 days of purchase for a refund. Refunds on items that ship free will be subject to a Shipping Recapture Fee (SRF). Tape order SRFs are calculated depending on the original order size and foil SRFs start at $15 for orders of 250, 500, or 1,000 sq ft and $30 for 2,000 sq ft. The fee increases depending on the number of rolls/boxes returned.
After the SRF is calculated and deducted from the value of the return, a 20% restocking fee will be deducted from the remaining value of the material returned. Restocking fee applies to all returns. The customer is responsible for any return shipping charges and ensuring the product is returned un-damaged. *If an order is sent to a customer and then refused at delivery, the return shipping fee incurred by us for the refusal delivery will also be deducted from the final refund amount.
For example, if you are returning 3,000 sq ft of Original 48″ wide AtticFoil™ (value of $484.95):
1) you will pay for the shipping to return it to us
2) a SRF is calculated based on what you returned to us. In this case:
SRF: 2,000 sq ft = $30
SRF: 1,000 sq ft = $15
Total of $45 will be taken off the value of the items returned (this is the SRF) before we begin the refund calculation
3) the new current value of your return items = $439.95 (calculated as original cost of $484.95 minus $45 SRF)
4) 20% restocking fee deducted from current value of $439.95 = $351.96 due as a refund
Please call 800-595-8772 or send us an email to obtain return authorization number before returning any product.
Do you feel your WareHouseFoil™ is not working in the Spring and Fall? Read more about the Spring/Fall effect of radiant barrier to understand how sometimes moderate temp days can effect how the building feels.
Mailing Address for Foil & Tape Returns
AtticFoil Radiant Barrier Supply LLC
8611 Normandy Way
Argyle, TX 76226
To avoid returns and restocking fees, we recommend you measure the space you need and then order accordingly. If you have a partial roll that you are trying to get off your hands, we suggest you try selling it or you can usually donate partial rolls to a local relief or community assistance office (FEMA, Habitat for Humanity, etc.).